About Us
Procentia is an award‑winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web‑based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self‑serve technology and provides meaningful consumer‑like experiences expected from online platforms. Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature‑rich platform for modern pensions management. IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self‑serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll. With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We’ve been named “Pension Technology Firm of the Year 2024” at the Pensions Age Awards, and voted “No.1 UK Pension Administration Software Provider” in 2022 and 2023. Procentia People are a community of passionate specialists dedicated to developing best‑in‑class software solutions and client service. We’re a vibrant assortment, everyone is welcome here. We’re proud of our welcoming and open culture, and our values. They’re not just words on paper – we’re dedicated to living them every day.
The Job
We are seeking a Supplier Manager to be responsible for managing the company’s portfolio of suppliers focusing on servicing one of our biggest and most strategic clients. The role ensures goods and services – including software, IT services, and general business supplies – are delivered efficiently, cost‑effectively, and in line with agreed contractual, commercial, and service expectations. The role assures supplier performance, manages risks, drives value for money, and supports the wider business in achieving operational and strategic objectives through effective supplier relationship management.
Here’s What You’ll Be Doing
Supplier Relationship & Performance Management
* Act as the main point of contact for supplier relationship management across software, IT services, and general business suppliers.
* Develop and maintain strong, collaborative relationships with key suppliers to ensure delivery against contracts and service levels.
* Lead regular supplier review meetings to monitor performance, address issues, and identify opportunities for improvement.
* Manage supplier escalations and resolve disputes in a professional and commercially sensible manner.
Contract & Commercial Management
* Oversee the full supplier lifecycle – onboarding, contracting, performance monitoring, renewal, and exit.
* Ensure supplier contracts are current, compliant, and commercially sound.
* Work with Legal and Commercial colleagues to negotiate and review terms and conditions, service level agreements (SLAs), and key performance indicators (KPIs).
Risk, Compliance & Governance
Manage supplier risks and maintain governance frameworks to ensure compliance with industry standards.
Financial & Operational Oversight
Provide financial and operational oversight to optimize supplier spending and performance.
Continuous Improvement
Drive continuous improvement initiatives within the supplier management function.
Key Skills And Experience
* Proven experience in supplier management, vendor management, or procurement – ideally within a software, IT, or technology‑driven organisation.
* Strong commercial acumen and negotiation skills.
* Experience managing supplier performance through SLAs, KPIs, and governance frameworks.
* Excellent communication and stakeholder management skills.
* Knowledge of contract management principles and risk assessment.
* Competent in Microsoft Excel, contract databases, and supplier management tools.
Benefits
* 25 days holiday (plus public holidays), increasing with length of service up to a maximum of 28 days, with carry‑over of up to 1 week
* Buying and Selling holiday (up to 1 week)
* Volunteer day
* 5% Employer contribution pension
* Life Assurance
* Private Medical Insurance
* Employee Assistance Programme (EAP)
* Health care cash plan
* Tusker – Electric Car Leasing scheme
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
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