Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.
Why this job matters The Work & Reward Services Senior Manager is responsible for leading the end-to-end operational delivery of core Reward and People Services across BT Group. The role oversees multiple specialist teams—including Compensation, Benefits, Pensions, Sales Bonus & Commission, Immigration & Global Mobility, TUPE & Organisation Management, and Consultation Support—ensuring high-quality service delivery, operational excellence, and compliance across all processes. This position plays a critical leadership role in transforming HR operations, optimising colleague experience, enabling business outcomes, and partnering closely with senior stakeholders across People & Culture, Reward Centres of Expertise, People & Culture Partners, Finance, Legal, and external suppliers.
What you'll be doing
* Lead a multi-disciplinary Work & Reward Services team of 50+ HR professionals across the UK and India, delivering complex reward and people services at scale.
* Set the strategic direction for service excellence, operational efficiency and continuous improvement.
* Act as the senior escalation point for complex or sensitive reward and employment matters.
* Oversee the delivery of annual pay review and bonus cycles, ensuring accuracy, strong governance and alignment with Reward strategy.
* Lead the delivery of colleague benefits and pension scheme support.
* Ensure all processes meet regulatory requirements and service levels, partnering with third-party providers where needed.
* Oversee the operational delivery of complex sales bonus and incentive schemes across Business and International, ensuring accurate and timely payments.
* Provide governance and operational oversight for visa management, right-to-work checks, global mobility assignments and Home Office compliance.
* Partner with Legal and Talent Acquisition to ensure compliant sponsorship duties and risk-free international hiring.
* Lead the Organisation Management team, ensuring accurate organisational structures, data integrity and SAP hierarchy maintenance.
* Oversee TUPE case management, job mapping, redundancy and consultation activity with full legal compliance and a strong colleague experience.
* Provide strategic oversight for the Consultation Support team, ensuring high‑quality guidance and manager support during reorganisations.
Qualifications
* Strong leadership experience across HR Operations or Reward services within a large, matrixed organisation (Essential)
* Proven ability to lead large, multi‑location teams, including offshore or shared‑service delivery (Essential)
* Exceptional stakeholder management and communication skills, with the ability to influence at all levels (Essential)
* Experience delivering high‑risk, time‑critical reward cycles and operational processes.
* Demonstrated ability to lead transformation, process improvement or digital enablement initiatives.
* Deep knowledge of Reward and core HR processes.
* Experience providing insights and recommendations that shape policy, operational design or wider business decisions.
* A passion for colleague experience, operational excellence and continuous improvement.
Benefits
* 15% on target bonus
* Private Health Care
* Car Allowance
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
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