Overview
Join to apply for the Emergency Department Receptionist role at Betsi Cadwaladr University Health Board.
An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital. Nights 22:00-08:30 or 09:00 on a 3 on 6 off basis. The ability to speak Welsh is essential for this post.
Main duties of the job
To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints. By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and “Proud to Lead” competence framework. We are committed to promoting equality and diversity and welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* Able to demonstrate English and Mathematics to GCSE or equivalent level
* NVQ level 3 in Customer Care or equivalent qualification or experience
* Welsh speaking - minimum level 3 required
Experience
Essential criteria
* Previous clerical/office/reception experience
* Customer Service experience
Desirable criteria
* Previous NHS experience
Knowledge
Essential Criteria
* Able to use MS Windows, Word, Excel, TEAMS
* Excellent communication skills
* Able to work on own initiative
Desirable criteria
* Previous use of the hospital systems i.e. Symphony / WPAS
* Previous experience of communication, confidential information
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitals and Health Care
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