We’re looking for a proactive and technically minded IT Support Administrator to join our fast-paced and collaborative team based in Solihull. This varied role is remote, and office based, supporting a broad range of hardware, software, and cloud-based systems. You’ll play a key role in maintaining and improving IT infrastructure across multiple environments—making it an ideal opportunity for someone eager to grow their skills and thrive in a dynamic, service-led setting.
Location: Solihull
Role Overview:
* Provide 1st and 2nd line support to assist with the resolution of technical issues across hardware, software, and network systems.
* Support and manage Microsoft 365 environments including user creation, group management, onboarding/offboarding of staff, and SharePoint site administration/creation.
* Administer Azure Active Directory including application management, security configurations, and virtualised server deployments.
* Maintain and troubleshoot core infrastructure components such as servers, firewalls, networking equipment, and virtualisation platforms (VMware/Hyper-V).
* Assist with IT infrastructure projects such as cloud migrations, server installations, and network upgrades.
* Administer Intune for MDM (mobile device management) including patching, compliance policies, and device configuration.
* Implement, manage, and troubleshoot backup solutions, with patching completed via Intune and Datto.
* Support and administer VOIP telephony systems (3CX), Secure FTP platforms (LiquidFiles), and MFA/security platforms (DUO).
* Perform Windows Server administration including Active Directory, Group Policy, DNS, and DHCP.
* Administer licensing systems (e.g., Siemens Licensing), CCTV and door access control systems.
* Implement and support secure remote access for clients through VPNs and firewalls (Fortinet, WatchGuard, etc.).
* Document processes, solutions, and troubleshooting steps to maintain a detailed and accessible knowledge base.
* Proactively monitor systems and conduct routine health checks to ensure the stability and security of client environments.
* Liaise with and assist other departments (e.g., HR, Finance) with IT-related issues and application support.
* Assist with procurement of IT hardware/software and manage IT assets inventory.
* Support the wider team by providing assistance with escalations, knowledge sharing, and mentorship to improve team performance.
* Contribute to office-based duties when required, including basic facilities management and general support.
* Keep up to date with the latest technologies and recommend improvements to IT systems, workflows, and security posture.
Skills & Experience Required:
* Minimum of 2–3 years' experience in a similar IT support role, preferably within an MSP or fast-paced technical environment.
* Strong hands-on experience with Office 365, including administration, migrations, and user management.
* Solid understanding of Azure AD and related services such as security, application administration, and virtual machine deployments.
* Experience in administering and managing VMware and/or Hyper-V virtualisation platforms.
* Knowledge of MDM solutions and Intune administration, including patch management and device policies.
* Proficient in networking: LAN/WAN, DNS, DHCP, VLANs, firewalls, VPNs, and network diagnostics.
* Familiarity with Windows Server environments and associated tools (AD, GPO, etc.).
* Experience with backup solutions and patching tools (Intune, Datto).
* Exposure to VoIP systems administration, ideally 3CX, and Secure FTP (LiquidFiles).
* Experience with MFA/Security tools such as DUO.
* Ability to manage IT asset inventories and contribute to procurement processes.
* Strong problem-solving skills and the ability to work well under pressure.
* Excellent communication and interpersonal skills, capable of translating technical jargon into plain English for end users.
* Comfortable supporting internal stakeholders across all departments, including non-technical teams.
* Willingness to assist with general office and facilities-related tasks when required.
* Full UK driving licence required for occasional on-site support.
Desirable Certifications:
* Microsoft Certified: Azure Administrator, or similar.
* VMware Certified Professional (VCP).
* CompTIA Certified
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