Job Title: Revenues Officer
Location of work: Town Hall
Salary: £28,725 - £36,618 depending on experience
Basis: Permanent Full time
About the Role
Are you an experienced Revenues / Council Tax Officer and ready for a new opportunity in a fast developing, forward thinking, ambitious, and supportive team?
Can you demonstrate that you are an innovative, supportive, proactive, positive and flexible? Are you a person who thrives under pressure and has proven Council Tax knowledge and experience to enhance our team?
Can you:
Deliver excellent customer service & support – Dealing with telephone calls, emails, signposting to online services and providing written responses.
Update and process Council Tax accounts – Ensuring customers accounts are updated efficiently and accurately.
Deal with discounts, disregards and exemptions – Applying, reviewing and removing discounts, disregards and exemptions.
Manage a pressured and varied workload – Managing a varied workload, ability to prioritize work and work under pressure.
Assist with payments and recovery – Encourage and promote payments by direct debit, make payment arrangements and assist with helpful recovery solutions.
Maintain an accurate Council Tax database - Competent system user in NEC, Civica (document imaging system), word, excel and liberty.
About the Person
• Are you an ambitious individual? Who wants career development opportunities?
• Are you methodical, logical, inquisitive, a good communicator and thrive under pressure?
• Can you understand legislation and use it correctly, can you multi-task and identify what needs doing next, and are you a team player?
• Do you have experience in Revenues and are keen to develop your skills? Have a GCSE (grade C or equivalent) in English and Maths? Do you have excellent written communication skills and excellent oral communication skills?
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Lauryn West our Senior Council Tax Officer on 01737 276013. No agencies please.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.