First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)
Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans.
Key skills and responsibilities
* Proven experience in a 1st line troubleshooting role
* Microsoft365/Azure/Windows 11
* Infrastructure and Networking
* Troubleshooting 1st Line issues through to resolution, or, following the required escalation path
* Perform advanced troubleshooting across networks, Servers, virtualisation platforms,
* Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility
* Utilise soft skills to manage customer escalations effectively and efficiently
* Proactively communicating with customers to ensure updates are clear and consistent
First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)
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