Job Description An exciting opportunity has arisen for a Customer Engagement Manager to join a well-established business due to a period of growth. Along with a salary of up to £40,000 per annum, you will receive a range of benefits including:\n\nHybrid working\n25 / 27 days annual leave plus Bank Holidays\nFree parking\nPension scheme\nAmazing location and offices\nWhat you’ll be doing as Customer Engagement Manager:\n You will be joining an experienced team who make looking after their clients the number 1 priority! You will take responsibility for creating positive relationships with customers by serving as their primary point of contact. Retention and satisfaction is the ultimate goal! \n\n Your key responsibilities:\n\nResponding to enquiries and concerns\nArranging regular reviews and advising the most effective approach to achieve their goals\nManaging relationship between business and customers – handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing\nIdentifying expansion and other contract opportunities\nEnsuring realistic expectations, providing clear guidance on what can be delivered, and when it can be delivered\nEnsuring regular contact with every