As a Rooms Division Manager, you will be in charge of the Housekeeping, Front of House, Maintenance and Guest Relations teams to ensure Hotel Operations run like a clockwork.
You will be leading your team of Managers to ensure all guests have an incredible experience with us.
Take a deep breath because you'll be stepping into a busy role You are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience.
The Rooms Division Manager will also be required to ensure that all operational, quality, and administrative functions are carried out correctly.
What you can expect: Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Promote and facilitate regular on-going communication among department heads to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees on day-to-day operations Empowers employees to provide excellent customer service.
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge.
Managing and implementing change Review Health & Safety records regularly and prepare for audits What we are looking for: Previous experience as a Head of Department in a busy boutique or lifestyle 4 star hotel A passion for leading a team covering all areas of Rooms Division including Front Office, Guest Relations, Maintenance and Housekeeping.
High standards of guest care and the ability to promote those standards within the Rooms Division departments.
The ability to influence and inform people at all levels of the business.
Confidence in advising the Senior Team as to the management and performance of the department.
Experience of working with budgets, cost control and revenue management.
An in-depth understanding of competitor analysis, market sector activity and revenue strategy.
Previous experience in a hotel pre-opening is ideal but not essential.
Some of the perks you could enjoy include:
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
* Thank You Week: from ice cream trucks to yoga classes and lots in between
* Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
We look after our colleagues just as well as we look after our guests.
Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland.
Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality
Proud member of the Disability Confident employer scheme
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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