About the Role We're seeking a highly motivated and results-oriented Senior Account Manager to join our dynamic team at SM92. As an end-to-end digital marketing agency with a growing presence in the USA, operating across specific niche markets, we specialise in generating high-quality marketing campaigns across multiple sectors. As a Senior Account Manager at SM92, you will lead US client relationships and oversee the development and execution of high-impact digital marketing strategies. You will serve as a strategic partner to our US clients, driving campaign success, supporting long-term partnerships, and contributing to agency growth through leadership and innovation. Responsibilities · Partner with internal teams (creative, media, analytics, etc.) to craft and implement tailored digital marketing strategies that align with client goals. · Oversee the client onboarding process, ensuring seamless integration into agency services and exceptional client experiences from the outset. · Act as the primary point of contact for key accounts, building trusted, long-lasting relationships with senior client stakeholders. · Communicate client needs, expectations, and strategic objectives to internal teams, ensuring alignment and flawless execution. · Analyse campaign performance data to optimise ROI, providing clients with actionable insights and recommendations. · Identify and pursue new business opportunities within existing accounts, driving upsell and cross-sell initiatives to maximise service utilisation. · Mentor and guide junior team members, sharing expertise on client management, performance trends, and industry best practices. · Contribute to agency thought leadership by identifying emerging digital marketing trends and integrating them into client strategies. · Manage multiple high-value accounts simultaneously, balancing strategic oversight with meticulous attention to detail. · Represent the agency in client meetings, pitches, and industry events, reinforcing our reputation for excellence. Qualifications To excel in this role, you will need: · Proven experience as an Account Manager and or Senior Account Manager in a similar role within a digital marketing agency. · Deep expertise in digital marketing principles, Paid Media strategies and a strong focus on lead generation, preferably in the healthcare industry. · Exceptional communication, presentation, and negotiation skills, with the ability to influence senior stakeholders. · Advanced proficiency in CRM software (e.g., HubSpot,, Monday.com) and MS Office Suite (particularly Excel). · Demonstrated ability to lead complex projects, manage competing priorities, and deliver results under tight deadlines. · A strategic mindset with a passion for driving client success, driving team collaboration, and contributing to agency growth. · Experience mentoring or managing teams, with a commitment to developing talent and sharing knowledge. What We Offer · Competitive salary at £35,000 - £45,000 DOE. · Comprehensive health insurance · Performance-based bonus opportunities · Equity/share options · 5 days of paid sick leave · Flexible working hours · 4 day work week (40 hours per week) · Pension scheme · Robust training and development programs · Clear career progression paths · Vibrant, collaborative, and fun work environment Job Type: Full-time, Permanent Pay: £35,000.00-£40,000.00 per year Benefits: Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Work from home Schedule: Work Location: In person & hybrid