Overview
One Stop • Wellesbourne • Temporary • Apply by 18-Oct-2025
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
You will be at the heart of our store operations, continually seeking ways to improve service through on-the-job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for customers and colleagues and are always looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working. Depending on your circumstances, we can discuss options to support you during your application and employment.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click through to our Careers Page and scroll to the bottom for details.
(Note: This section reflects benefits offered by One Stop as part of the Tesco Group.)
Community Involvement
We are committed to supporting local communities and partners. We have raised substantial funds for good causes and partnered with organisations to reduce food waste and support those in need.
Colleagues have opportunities to contribute to community activities and events, while helping to drive positive outcomes for the communities we serve.
Diversity & Inclusion at One Stop
We are an inclusive workplace that values diverse backgrounds and perspectives. Diversity and inclusion are central to our values. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. We have six colleague networks to support an inclusive culture.
Our networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please contact us through the Careers Page.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received. We encourage you to submit your application early.*
Responsibilities
* I know my customers and serve them with passion and pride, delivering great service.
* I encourage customers to provide feedback on their shopping through the feedback process.
* I work across all areas of the store including online tasks, tills, replenishment, vending and stock routines to meet customer needs.
* I apply training to ensure work is performed safely.
* I participate in seasonal, community and charity events to create an inclusive atmosphere.
* I stay informed about store performance and understand my role in delivering profit.
* I model our values, make everyone feel welcome, and follow store policies.
* I clock in and out at the start and end of my shift to ensure accurate payment.
* I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* I follow the Think 25 policy when serving age-restricted products.
* I respond quickly to assistance requests at self-service checkouts and explain actions to customers.
* I keep areas clean and organised, with clear aisles.
* Occasionally, I may run the shift in the absence of the Shift Leader and Store Manager.
* I follow all training to keep myself, others, and the store safe and compliant.
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