This role is based in our head office located at 40 High Street, Street, Somerset, BA16 0EQ. Candidates must be able to be present at head office.
What You'll Be Doing?
We are looking for a detail-oriented and proactive Marketplace Assistant to support our expanding e-commerce operations team. In this role, you will play a key part in ensuring the smooth and efficient running of our online store. Your primary focus will be on administrative tasks and maintaining operational excellence. Working closely with the operations team, you will ensure that product listings are accurate, orders are processed promptly, and key performance indicators (KPIs) are consistently achieved.
If you thrive in a fast-paced environment, enjoy problem-solving, and are eager to learn and grow, we would love to hear from you.
Job Overview:
1. A key responsibility of the Marketplace Assistant will be managing product listings. This includes monitoring and verifying that all listings are accurately uploaded, with correct titles, descriptions, images, and pricing. You will also regularly audit listings to ensure compliance with Amazon’s marketplace policies and best practices.
2. You will oversee order processing, ensuring timely dispatch and that orders are fulfilled accurately, while also addressing any customer inquiries as needed.
3. Refund and returns management will also be part of your role. You will process refunds when necessary, including manually issuing refunds where required, and investigate and resolve any return or refund issues in a timely and professional manner.
4. You will be responsible for monitoring and tracking key performance indicators such as order fulfilment rates, shipping times, customer satisfaction, and inventory levels.
5. You will collaborate with the team to ensure that all operational KPIs are not only met but exceeded.
6. As part of the broader team, you will provide administrative support, assisting with reporting, data analysis, and resolving discrepancies related to orders, stock, and financial transactions. Strong attention to detail, excellent organisational skills, and the ability to multitask will be crucial to your success in this role.
7. Ideal candidates will have a strong background in administrative or operational roles and be comfortable working with tools like Excel or Google Sheets for reporting and analysis.
Skills:
1. Strong organizational skills and attention to detail.
2. Excellent problem-solving skills and a proactive approach to challenges.
3. Basic technical understanding of marketplace integrations, APIs, or e-commerce platforms.
4. Ability to work collaboratively with cross-functional teams.
5. Proficiency in Excel and basic data analysis to track performance.
6. Strong communication skills to manage internal coordination and marketplace vendor relationships.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.
Seniority level
Associate
Employment type
Contract
Job function
Distribution, Customer Service, and Administrative
Industries
Retail
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