Job Details
Data Centre Engineer – On site at Maidenhead Data Centre (covering Reading East). 12‑hour shifts, 4 on 4 off, rotating days/nights/weekends (7 am–7 pm / 7 pm–7 am). Unified training and Udemy resources provided.
Key Responsibilities
* Respond to customers within agreed SLA.
* Deliver intelligent remote hands for customers within SLA.
* Deliver intelligent remote hands for other Pulsant teams within OLA.
* Deploy customer solutions as planned by provisioning teams.
* Deploy racks and related equipment to support customer orders.
* Manage all incoming calls, tickets, emails and faxes to the data centre services function.
* Proactively update and resolve customer and service issues.
* Follow escalation processes; transfer tickets to support management and other teams as required.
* Liaise with third‑party suppliers to report and escalated customer problems.
* Provide access management to the site where no security function is available.
* Provide expert cabling support including crimping, patching, labelling, running and terminating.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment and cabling.
* Co‑operate with all members of the DC and wider operational teams to ensure efficient, productive and high‑quality service to customers within the Pulsant live Data Centre.
* Stock control of Pulsant assets and store management.
* Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
* Support trainee DC engineers when required.
* Monitor infrastructure / CCTV, perform site walk‑around checks and report/escalate any faults or concerns as required.
Required Qualifications
* Experience working with / troubleshooting computer hardware.
* Keen interest in, and passion for, IT technology and infrastructure.
* Strong communication skills and a customer‑focused approach.
* Full UK driving licence.
* Ability to work well to deadlines and under pressure.
* Good problem‑solving skills.
Benefits
* 5 % pension contribution.
* Private healthcare.
* Cycle‑to‑work scheme.
* Free breakfast and snacks.
* Udemy licence and other learning resources.
* A supportive work environment with a focus on career growth, development and well‑being.
* A friendly, family‑like atmosphere (almost half of the team have been with Pulsant for 5 + years).
Seniority level
Executive
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Equal Opportunity Employer Statement
At Pulsant, we are committed to creating a supportive and inclusive environment where everyone feels valued and has a strong sense of belonging. We want all individuals to feel respected, heard, and empowered to contribute and succeed. If there is any way we can support you—such as providing reasonable accommodations during the application or interview process—please note this in your application, or reach out to us by email: careers@pulsant.com
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