Job Description The Service & Team: An opportunity has arisen for a part-time Business Systems Support Officer within the Business Systems Support Team. The Business Systems Support Team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates. The Role We are seeking an enthusiastic and motivated Business System Support Officer to support and develop the Directorate’s case management systems (MOSAIC, Core and Synergy), main tasks and responsibilities will include: Support operational and business support colleagues in the analysis of business requirements and the creation of system development specifications Create system change documentation based on business requirements Develop, configure and maintain the primary case management systems, including MOSAIC, Synergy and Core used within the Together for Families Directorate and the Care and Wellbeing Directorate ensuring system and data integrity is maintained at all times You will be motivated in your approach to work, have excellent communication and problem-solving skills and have the ability to manage a demanding and varied workload. You must have good analytical skills and the ability to produce accurate work in a timely manner. You will have good experience of a range of IT systems and preferably case management/workflow-based systems. You will be able to lead Business Requirement and User Acceptance meetings in order to gain approval from Managers to system changes. What You’ll Need To Succeed You must hold a HNC, HND, NVQ Level 4 with relevant technological, linguistic or analytical content or have equivalent qualification/experience. What You’ll Get In Return Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our Core Employee Rewards And Benefits Include a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information Please note, we are unable to offer sponsorship for this role The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Andrew Trezise, andrew.trezise@cornwall.gov.uk. Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.