Brand Specialist (Supervisor) - Designer - Menswear (Trafford)
Selfridges – Brand Specialist role in menswear with supervisory responsibilities. The position focuses on delivering exceptional customer service, sharing product knowledge, driving sales, and maintaining store standards.
Responsibilities
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
* Excite and motivate other colleagues by sharing knowledge of the brand, communicating stories of newness and product exclusives to drive sales, and cascading information via training
* Take responsibility for tasks beyond the role expectation, identify opportunities to improve business, customer service and retail standards
* Follow health and safety procedures and security procedures, and play an active role in preventing stock loss
* Adapt to changing daily challenges; this is a flexible role requiring potential work across different departments while maintaining service excellence and collaborative spirit
* Build and develop your own client base, using exceptional service skills to nurture relationships maintained through your personal service
A Bit About You
* All over the numbers. You will be set sales, CRM, and NPS targets…to name a few, and you will have the curiosity and appetite to learn more
* A great communicator. Passionate about our products, capable of delivering inspiring brand training to your team
* Well informed. You will keep up to date with competitor activity
* Known to be a sales and service expert
* Collaborative. You will keep stakeholders informed of successes, challenges or customer feedback
* Approachable. A leader in your department with engagement across the wider team for queries and coaching support
* A proud shopkeeper. You will replenish stock, maintain Selfridges standards and inspire others to do the same
* An example of our values, a trusted and respected colleague
This guide represents a summary of the role; all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
Rochdale, England, United Kingdom
Warrington, England, United Kingdom
Altrincham, England, United Kingdom
Altrincham, England, United Kingdom
Warrington, England, United Kingdom
Altrincham, England, United Kingdom
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