This is an exciting opportunity for a highly organised and proactive Administrative Assistant to support essential services in a fast-paced, people-focused environment. The role plays a key part in ensuring smooth day-to-day operations, excellent communication, and a positive experience for staff, parents, and partners. Guided by strong values of integrity, empathy, community, and impact, you will help support a workplace culture to be proud of. You will provide vital administrative and system support, manage digital platforms, and act as a key point of contact for queries and issues. This role suits someone who enjoys problem solving, working with detail, and keeping things running efficiently. Responsibilities: Respond promptly to calls, emails, and support tickets Handle queries and complaints professionally, investigating issues and providing clear resolutions Liaise with teams and partners to maintain accurate information, including allergies, absences, and late orders Maintain and update accounts on online ordering and support platforms Process refunds, transfers, and account adjustments Upload and manage menus, calendars, and templates Check layouts, troubleshoot issues, and provide clear evidence to suppliers Support new site integrations and set up administrator accounts Amend or remove orders and prepare menus for trips or special events Skills Required: Previous experience in an administrative, customer support, o...