Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harvey Nichols, Knighstbridge might be of interest to you. As full time La Prairie Beauty Consultant working 5 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Main Accountabilities
1. Make smart business decisions based on brand and business ambition
2. Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
3. Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
4. Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
5. Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
6. Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
7. Engage clients and maintain relationships using La Prairie’s clienteling tools and systems
8. Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
9. Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
10. NVQ level 3 in Beauty Therapy essential
11. Experience of providing high quality skincare treatments to clients (only include of therapy trajed is essential)
12. Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
13. Strong retail experience
14. Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
15. Strong business acumen to drive sales and go beyond business objectives
16. Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
17. Ability to build relationships throughout the store to find new opportunities
18. Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
In return, La Prairie offers
19. A good salary with a new competitive commission scheme
20. 33 holiday days (including bank holidays) pro-rated based on working days
21. Generous product allocation & discount
22. Long Service Awards starting with 3 years’ service
23. Gratis of new launches
24. Contributory pension scheme – 5% employer contribution
25. Employee referral bonuses