Duty Manager - Group Fitness – Luton Salary: £27,975 per annum (pending increase from 1st April 2026) Hours: Full time 37 hours per week Location: Active Luton Centres Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life. What we’re looking for We are looking for a passionate Group Exercise Manager to join the team and shape something truly special. This is an exciting opportunity for someone with a passion for group fitness to support us and ensure productivity of the Active Luton group exercise programme by developing the class range and service quality of the timetable and also be actively involved in creating and expanding our offering of signature classes, concepts, workshops, launches, and master classes. You’ll be part of a dynamic driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The post holder will be expected to work at multiple sites within the Active Luton estate. What you’ll be doing Group Exercise Manager is responsible for the effective management, coordination, and development of the Group Exercise programme across Active Luton. The post holder will ensure the delivery of a consistent, high-quality, customer-focused programme that meets the needs of users and supports business objectives. Working within agreed budgets and key performance indicators (KPIs), the post holder will lead, support, and coordinate Group Exercise Instructors, ensuring operational excellence, compliance with health and safety standards, and a strong Service Excellence culture. The role requires a proactive, organised, and customer-centred approach, ensuring that customers are at the heart of all decisions and service delivery. Managing and supporting group fitness instructors to deliver high-quality and safe fitness sessions. Coordination and administration of group fitness programmes, launches, masterclasses, and customer retention activities. Monitoring equipment and activity/Studio areas, ensuring they are clean, safe, and well maintained. Engaging with customers, responding to enquiries, and providing feedback to management teams. Contributing to the promotion and visibility of all Active Luton activities and programmes, and be a positive ambassador of the Active Luton brand Skills Experience working in a leisure environment and supporting group fitness Experience in a customer-focused role. Ability to communicate politely and effectively with a wide range of people. Ability to follow established procedures and maintain accurate records. Basic IT skills, including email and word processing. Some knowledge of Health & Safety in group fitness. Ability to safely handle and move activity equipment. What we offer Free swimming and heavily discounted gym membership Cycle to work scheme Employee assistance programme Rota Shift-based working across opening hours (details provided at interview). How to apply Please submit your CV and covering letter only via the link provided. Applications submitted elsewhere or incomplete will not be considered. Closing Date: 02/03/2026 We reserve the right to close this advertisement early if we receive a high volume of suitable applicants. Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all. Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm. As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply. Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.