The Position
As a Field Service & Installation Engineer, you will provide a blend of remote technical support and on-site service, maintenance, and installation of audio-visual (AV) and unified communications (UC) systems across client sites. You will ensure high-quality technical delivery, safety, and customer satisfaction across a range of environments including corporate, cultural, visitor, and entertainment venues.
Customer locations will be primarily within the North, Midlands and Wales, but may extend across the UK and occasionally Europe.
What you will be doing
* Provide proactive and reactive technical support for audio-visual and unified communications systems, including installation, maintenance, troubleshooting, and repair.
* Deliver small integration and installation projects to specification, on time and within budget, maintaining the highest quality standards.
* Support the commissioning and handover of larger projects, ensuring smooth transition into service operations.
* Work safely and efficiently on customer sites, adhering to company health, safety, and quality procedures.
* Liaise with Project Engineers, Project Managers and the Global Service Desk to coordinate site activities, resolve issues, and ensure seamless communication with clients and contractors.
* Maintain accurate service and installation records, ensuring timely completion of electronic reports and job documentation.
* Provide onsite cover when required to ensure consistent service delivery and support across client sites.
* Set up, operate and support AV systems for live events, conferences, and presentations as required.
* Conduct or support system training for clients and colleagues, promoting best practices in system use and maintenance.
* Calibrate and maintain test equipment, ensuring readiness and compliance.
* Identify and communicate opportunities for service improvements or project work through close collaboration with account and operations teams.
* Support colleagues during peak demand or absence periods, maintaining a flexible and professional approach.
* Comply with all information security policies, standards, and procedures.
* Other duties as required or assigned by company management
* Ensure mandatory compliance with information security policies, standards and procedures.
What you will bring to the role
* Strong technical knowledge of audio-visual and unified communications systems, including AV/UC hardware, software, networking, and control solutions.
* Skilled in installation and service, including 1st/2nd fix wiring, termination, soldering, mechanical assembly, system configuration, and interpreting technical documentation.
* Proven ability to deliver high-quality work on time, within budget, and to operational standards.
* Strong problem-solving skills, able to diagnose faults and implement solutions efficiently.
* Organised, adaptable, and able to manage multiple priorities in fast-paced environments.
* Effective communicator with a customer-focused approach, able to maintain professional relationships at all levels.
* Collaborative and independent, able to take initiative and adapt to changing tasks, site conditions, or project priorities.
* Committed to mentoring colleagues and sharing best practices.
* Physically capable of safely handling and installing AV equipment, following manual handling and safety guidelines.
* Professional, reliable, flexible, and willing to travel across the UK, Europe, and occasionally worldwide, including outside normal hours.
* Competent with case management, reporting, and diagnostic tools.
* Committed to continuous learning and staying up-to-date with emerging AV/UC technologies.
* Able to safely handle and position AV equipment as required for installation and service tasks, following manual handling and safety guidelines.
* Full UK driving license is a must.
What we offer
* Excellent opportunities for career development
* Investment in your learning and development
* Working from home flexibility
* Employee Recognition Scheme
* 23 days holiday plus bank holidays
* The opportunity to purchase additional holiday
* Health Cash Benefit
* Season Travel Ticket Loan
* Cycle to Work Scheme
* Tech-scheme
* Friendly and supportive working environment
At Electrosonic diversity, equity and inclusion (DEI) are fundamental to our mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.