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Service Delivery Manager, Network Operations, Hook
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Client:
Elanco
Location:
Hook, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4254d5decab7
Job Views:
15
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Responsibilities:
Delivery and Planning
Owning the delivery of network infrastructure projects and improvements from start to finish.
Planning projects with team members
Hosting day to day meetings across the team ( planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
Managing the creation, review and approval of project documentation ( charters, user stories, designs, plans, communications, release notes, testing).
Owning and administering all work within our project management software (currently and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work.
Managing the risks, assumptions, issues and dependencies across the team
Taking ownership of issues and working with the right people to resolve them
Stakeholder & Communications Management
Communicating to different audiences ( immediate team, senior leaders, end users)
Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc.
Representing the status of projects in various forums inside and outside of the TechOps team
Managing requests or escalations related to your projects
Creating views of work for different people ( roadmaps, timelines, gantt views, dashboards)
Service Delivery Management
Governing external partners to ensure they are delivering the service we expect
Reporting on the performance of external partners ( KPIs, SLAs)
Managing escalations with external partners, working closely with the Vendor Management Office (VMO)
Ensuring we are adhering to IT Service Management processes
Team Management
Managing the resourcing and capacity across the team
Sharing best practice for Agile ways of working
Ensuring security, privacy and quality practices are embedded in everything we do
Improving the way we do things and looking for opportunities to simplify
What You Need to Succeed (minimum qualifications):
Experience working in project management or scrum master roles
Experience leading and delivering Network infrastructure projects and associated technical understand of related technologies
Experience in ITIL, Waterfall and Agile ways of working
Experience working with service management technologies (, ServiceNow)
Strong digital skills with experience using modern project management tools (, Asana, Basecamp, Airtable, Clickup, Jira, Linear)
Demonstrable knowledge of at least one of the following networking technologies / solutions:
-NAC Solutions
Good appreciation and understanding of network reference architecture and being comfortable with design documentation
Strong communication skills with examples of being able to explain things in a simple and concise way
Strong influence skills across all levels of IT and third parties
Strong facilitation, analytical and problem-solving skills
Strong organisation skills with examples of organising complex projects or programs
Excellent attention to detail
Able to create an environment that is transparent, collaborative and respectful
Additional Information:
Don’t meet every single requirement?Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
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