Softcat is a publicly listed business with 2,750 employees predominantly based across offices in the UK and Ireland and a small number internationally. The Service Portfolio Director will play a pivotal role in the development of services plans to support, enable and deliver the Softcat strategy.
Responsibilities
Providing leadership for the end‑to‑end service portfolio lifecycle, ensuring processes from research and design through to retirement are effective, controlled, and aligned to strategic priorities
Challenging Service Development principles and processes to manage risk, maintain compliance and ensure efficient and timely release of new services
Working with commercial finance and the sales team to develop services commercial models to ensure simple procurement, clear performance management and ongoing capacity/resource management
Being responsible for the delivery of Service Councils to drive collaboration and prioritisation across Tech Tower Service Portfolios
Working across the business to ensure a consistent, simple articulation of the Services Portfolio
Acting as a services evangelist for our customers in support of our Sales team
Attending customer meetings to develop peer‑to‑peer relationships and articulate the breadth of Softcat Technical and Services capability
Requirements
Proven track record of service development / portfolio management, digital and innovation leadership at a senior level, in a large and complex distributed business
Fully commercial approach with first‑class engagement skills at stakeholder, executive, supplier levels and a technology innovation leader
Experience from a previous senior role, with extensive people management across multiple sectors
Strong leadership skills to support the continued development of the services teams
Ability to conduct research and to analyse initiatives to improve customer experience
Operate as an evangelist for Softcat to our customers and the technology industry
Present at vendor and industry events as a representative for Softcat
Benefits
Hybrid working
Working flexible hours – flexing the times you start and finish during the day
Flexibility around school pick‑up and drop‑offs
Inclusion If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
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