Customer Services Team Leader
Location: Exeter
Contract: 18-month maternity cover Full-time (37.5 hours/week)
Salary - 29,000 DOE
About the Customer Services Team Leader Role:
My client is seeking a proactive and motivated Customer Services Team Leader to join their team on an 18-month maternity cover contract, based at their Exeter site.
Key Responsibilities of a Customer Services Team Leader:
* Provide hands-on support and coaching to the Customer Services team
* Act as the escalation point for issue resolution and peak periods
* Oversee order management, complaints, and prescription processes
* Ensure daily targets are met and service levels maintained
* Collaborate with Sales and Supply Chain teams to improve performance
* Drive continuous improvement in customer experience and team efficiency
* Support recruitment, training, and team development
* Prepare and manage reporting for internal stakeholders
About You:
* Proven experience in customer service, with leadership responsibilities
* Excellent communication, organisation, and problem-solving skills
* Confident with systems (SAP/Excel desirable)
* A supportive, hands-on leader with a passion for service excellence
* Strong attention to detail and the ability to work under pressure
Next Steps:
If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed). #J-18808-Ljbffr