Retail Sales Associate Full Time page is loaded## Retail Sales Associate Full Timelocations: Coventry, RI #0119time type: Full timeposted on: Posted Todayjob requisition id: R218329**A World-Class Team**BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.We’re a team built on purpose and opportunity. Join us and be part of something meaningful.**Why You’ll Love Working at BJ’s**At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.**Here’s just some of what you can look forward to:*** **Weekly Pay:** Get paid every week so that you can manage your money on your terms.* **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.\** **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.\** **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.\** **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).\** **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.\*\*Eligibility requirements vary by position.**Job Summary**Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.**Team Members:*** Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.* We strive for flawless execution and hold ourselves accountable.* Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.* Ensure a safe and positive environment for our members and each other.* Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.* Move with speed and agility in everything we do.* Innovate and adapt so we can move as fast as the world around us.* Maintain a friendly to and positive attitude.**Members:*** Deliver service excellence through all points of contact.* Resolve and deescalate to address every member concern.* Ensure a safe and positive environment and experience for the members.* Daily commitment to GOLD Member Standards + Greet, Anticipate, Appreciate (GAA) + Fast, Friendly Full, Fresh, Clean**Club Standards: Work as a team to deliver GOLD club standards daily.*** Work with commitment and pride to deliver GOLD- Grand opening look daily + All items stocked and promotional plans executed + Maintain visible accurate signage + Clean and organized, inside and out**Know your Business:*** Understand how to access and read production and/or financial performance reporting for your department.* See the connection between consistent execution and the positive impact it can have on the business.**Major Tasks, Responsibilities, and Key Accountabilities*** Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.* Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.* Sells BJ’s membership products to potential new and existing members with high energy and determination* Drives toward goal achievement, defined by business established benchmarks and results* Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.* Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.* Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.* Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.* Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.* Maintains all club policies and procedures.* Performs other duties as assigned, including working in other departments as needed.* Regular, predictable, full attendance is an essential function of this job.**Qualifications*** Prior front line/customer service or previous sales experience preferred.* Results driven with proven success in goal achievement* Basic math skills preferred.* Computer proficiency preferred.**Environmental Job Conditions*** Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.* Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.* Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.50 - $20.23**Who We Are**BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing.BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.
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