Join to apply for the Service Advisor role at Lookers Motor Group Limited.
Lookers Mercedes Benz of Brighton is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team.
Salary: £30,000 per annum
As a Service Advisor at Mercedes-Benz of Brighton, you will benefit from continuous training opportunities through our in-house brand development, and learn from our current Service Manager, Paul Allen.
Responsibilities
1. Booking MOTs, services, and repair work for customers.
2. Advising customers about warranty cover and upselling parts/accessories.
3. Liaising with the Aftersales department to organize appointments based on workload.
4. Managing high-volume customer interactions, calls, and online bookings.
5. Informing customers of turnaround times and maintaining effective communication.
6. Updating customer records accurately in the system.
Qualifications
We seek energetic individuals with a warm personality and a passion for delivering excellent customer service. Strong communication skills and the ability to explain technical info clearly are essential. Experience with Kerridge/ADP systems is advantageous. You should be a team player capable of working independently and have relevant automotive industry experience.
If your skills match our requirements, please apply today or contact us at joshsummerside@lookers.co.uk for more information.
Benefits
* Enhanced holidays increasing with service length.
* Eligibility for car schemes.
* Critical illness cover and Life Assurance.
* Smart Health support available 24/7.
* Enhanced maternity, paternity, and adoption leave.
Additional earning potential through commissions or bonuses may be available. We invest in our people through manufacturer training and celebrate success via our annual awards.
Lookers is an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can thrive.
Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driving license checks.
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