1. Great culture, environment and progression opportunities
2. Permanent, full time role with great benefits
About Our Client
The company is a not-for-profit organisation with a strong presence in the charity sector. It employs over 500 people and is dedicated to providing outstanding services to its clients, contributing significantly to the local community in Liverpool.
Job Description
3. Handle customer inquiries and complaints via phone, email, and in person.
4. Provide information about the organisation's services and products.
5. Maintain customer records by updating account information.
6. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and finding the best solution to solve the problem.
7. Contribute to team effort by accomplishing related results as needed.
8. Develop and maintain a knowledge base of the evolving products and services.
9. Establish and maintain effective relationships with customers and gain their trust and respect.
10. Follow standard processes and procedures.
The Successful Applicant
A successful Customer Service Advisor should have:
11. Excellent communication and interpersonal skills.
12. Proficiency in using computer applications relevant to the job.
13. Ability to handle difficult clients and situations in a professional manner.
14. Strong customer service orientation and problem-solving skills.
15. Ability to work as part of a team.
16. Appropriate educational qualifications.
What's on Offer
17. A competitive salary in the range of £22,500 - £27,500 per annum.
18. A comprehensive benefits package.
19. Generous holiday leave.
20. A supportive and inclusive culture.
21. The opportunity to make a difference in the charity sector.
We encourage all qualified candidates to apply and be a part of this rewarding journey in the not-for-profit and charities sector.