First Line Support - Paying up to £175 per day, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP
Your new company
You'll be working with a leading organisation based in South Wales.
Your new role
We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for technical support, assisting staff and representatives with IT-related issues and service requests.
What you'll need to succeed
* Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
* Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications.
* Familiarity with service desk or ticketing systems (eg, ServiceNow, Freshdesk, or similar).
* Ability to diagnose and resolve basic hardware and software issues.
* Good organisational skills and attention to detail when logging and managing support tickets.
* A customer-first mindset with a calm and patient approach to problem-solving.
* Willingness to learn and adapt in a fast-paced IT environment.
What you'll get in return
You'll get the opportunity to work with a leading organisation based in South Wales.
What you need to do now
If you're i...