Role Overview
As a Highways Maintenance Works Coordinator, you'll thrive on keeping everything moving by managing schedules, permits, and emergency responses with precision. You'll enjoy working across teams and making real-time decisions that have a direct impact on the safety and efficiency of Leeds's roads., As our next Highways Maintenance Works Coordinator, you'll be responsible for planning, coordinating, and overseeing all maintenance activities on the highway network to ensure safety, efficiency, and compliance with regulatory standards. Additionally, you will handle administrative tasks for the non-illuminated signage team to support the timely completion of their projects. Acting as the key point of contact between internal teams, contractors, and the public, you will leverage your strong organisational skills and meticulous attention to detail to ensure accurate and timely information management, contributing to seamless operations., This role will play a central function between Highways Maintenance Depots, and Leeds City Councils Network Management Team. They will provide key information on coordinated Local Road Schemes and respond to emergency unplanned works and the raising of TTRO/Ns in accordance with the Traffic Management Act 2004, The Road Traffic Regulation Act 1984, and NRSWA 1991. To provide continuous support to operational teams to always maintain compliance in line with policies and legislations. Where tasks will include liaising between Highways Operatives and Network Management, to ensure works are carried out by meeting the approved criteria. Additional tasks will focus around applying for permits, administering the customer care, and updating and maintaining accurate records of planned works and real time data for the travelling public and other stakeholders. The post holder will play a pivotal role in ensuring the reduction in Fixed Penalty Notices to Leeds City Council through their thorough system interrogation and collating updated information. The team will also support the Non-Illuminated Signs Team, in assisting with cost reconciliation, and dealing with enquiries from the public and elected members. This role is predominantly office based, working flexibility between our three Depots. Hybrid working will also be included.
Responsibilities
* Supporting the three Highways Depots and Drainage Team.
* Assist in the administration of Highways Maintenance projects.
* Creating permits including provisional advance authority notices and emergency works.
* Serving, closing, and registering of notices for planned works in accordance with Street Works Legislation.
* Monitoring and working with the life span of permits including any adjustments, modifications, and refusals to ensure works are carried out in a timely manner.
* Obtaining up to date notice information where applicable to reflect real time works status and ensuring Street works timescales are met.
* Creation and distribution of customer care letters in a timely manner as to alert the public to ongoing works.
* Keeping accurate records and files updated.
* Keeping a tight scheduling of works as per the programme, including supporting documents such as utility service plans.
* Creating accurate and specific legal applications for TTRO/Ns on one.network for approval and processing by network management. Also allowing other promoters and public to view ongoing and upcoming works.
* Work with the wider team in resolving delays and disruptions to the programme.
* Engaging with both office and field staff.
* Liaise with the internal network when appropriate.
* Provide technical support to others on aspects of Highways Permits.
* Undertake defined activities, or a small range of the department's activities to ensure delivery of best value services to customers, to meet the objectives of the council's corporate plan and comply with Information Governance Standards.
* Actively support continuous improvement initiatives through contributing to cross Council schemes and supporting the Highways Maintenance Service.
* Be accountable for the safety of staff, service users and contractors in accordance with Legislation and the Council Health and Safety Policy.
* Represent the Service, the Department and the Council for matters relating to Highways Partnerships.
* Ensure the work of the team is produced in accordance with legislation and to the appropriate local, national, and corporate standards, policies, and practices.
* The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
* Analyse daily reports for ongoing, upcoming, and closing works, aiding in preventing clashes of work and streamlining processes.
* Collating data from internal and external coordination meetings to feed back to depots.
* Analyse data from network team, feeding back to operations teams' areas for improvements to help prevent further FPNs and comply with inspections.
* Working in collaboration with the Non‑Illuminated Signs Team to assist with caseload management, cost reconciliation, and liaising with external partners, members of the public and elected members., Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
* Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
* Able to understand and observe Leeds City Council equality and diversity policies.
* Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
* Willingness to actively participate in training and development activities.
* Flexible and adaptable to change to assist other services as required commensurate to grade.
* Participate in appraisal, training, and development activities.
* Be aware of and comply with Leeds City Council policies and procedures.
* Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
* The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.
Key Attributes
* A keen eye for detail when handling permits, notices, and legal documentation to ensure full compliance with legislation.
* Flexibility and initiative to adapt to changing priorities and respond swiftly to unplanned or emergency works.
* Strong organisational skills to manage schedules, permits, and real‑time updates across multiple teams and projects.
* Clear and confident communication, enabling effective collaboration with colleagues, contractors, and the public.
* A commitment to safety, quality, and public service, ensuring that all work meets legal standards and supports the Best City Ambition.
* This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
* Educated to GCSE standard (minimum 'C' Grade) in both English and Mathematics.
* Ability to work to specified work programmes and timetables.
Knowledge Required
* General office procedures and practice.
* Legislation, regulations, policies, inspections, and performance information applicable to the service area and level of the post.
* New Roads and Street Works Act (1991).
* Traffic Management Act (2004), TTRO/Ns, Street Manager, and accompanying codes of practice.
* Legislative compliance procedures.
* Understanding of FPNs and associated breach under transmission of noticing.
Experience Required
* Experience dealing with matters which are highly sensitive and confidential.
* Experience communicating key issues effectively, clearly, and succinctly both in writing and verbally.
* Experience making swift decisions and judgements and working using own initiative.
* Experience working effectively with others to deliver deadlines including those who may have competing priorities to negotiate the best way forward.
* Experience developing productive working relationships that command respect, trust, and confidence.
* Experience working effectively with other teams, services, and departments to deliver cross‑cutting projects.
* Experience communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
* Experience working in equivalent service or operational area relevant to this role.
* Experience of the public sector and its relationship with the private and third sectors.
* Awareness of asset management, highway engineering and maintenance practices.
* An understanding of and commitment to sustainability in service delivery.
Benefits
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* Additional staff benefits to boost wellbeing and make your money go further.
* If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship through the Skilled Worker visa route before applying. To be eligible for sponsorship you usually need to be paid the standard salary rate of at least £41,700 per year or meet other criteria. Ensure you are eligible before applying.
About Leeds City Council
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
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