ISS Facility Services UK is a leading FM provider in the UK and is looking for an experienced Regional Workplace Experience Manager to join one of our growing Professional Services accounts on a permanent basis.
Overview
The Regional Workplace Experience Manager drives operational excellence, fosters a welcoming and productive environment, and ensures that the workplace aligns with the client’s vision and the company’s high standards of service delivery. The role involves leading workplace teams, implementing strategic initiatives, and acting as a key liaison between stakeholders to create exceptional workplace experiences. Travel to other account locations is required, with the main location in Guildford, Surrey.
Key Responsibilities
* Lead, motivate, and support workplace teams across the region to deliver outstanding service.
* Foster a culture of collaboration, professionalism, and continuous improvement.
* Conduct regular performance reviews, training, and development programmes for workplace teams.
* Oversee the delivery of all workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet SLAs and KPIs.
* Conduct site visits to monitor service standards, address issues, and engage with on‑site teams.
* Manage escalations and implement solutions to ensure seamless operations.
* Partner with the client to understand evolving needs and adapt services to enhance workplace experiences.
* Identify and implement innovative solutions, technology, and practices that align with ESG goals and enhance sustainability.
* Develop and execute workplace improvement initiatives, including layout optimisation, event planning, and employee well‑being programmes.
* Act as the primary point of contact for key stakeholders, fostering strong relationships and ensuring open communication.
Professional and Personal Competencies / Qualifications
* Proven experience in a senior facilities or workplace management role, preferably across multiple sites.
* Strong leadership and team management skills with a track record of building and motivating high‑performing teams.
* Excellent communication, relationship‑building, and stakeholder management skills.
* Budget management experience and ability to analyse financial data effectively.
* IT literate – proficient using the Microsoft Office Suite.
* Understanding of health and safety regulations and sustainability practices.
Location
Guildford, Surrey – Main location. Travel to other account locations is required.
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