Go back East Suffolk and North Essex NHS Foundation Trust
Senior Operational Coordinator - Specialist Surgery
The closing date is 27 July 2025
We have an exciting opportunity for a Senior Operational Coordinator to join our Specialist Surgery Division at Colchester Hospital.
As a Senior Operational Coordinator, you will be responsible for providing Leadership to the administrative teams and ensuring that a high quality comprehensive administrative service is delivered.
NHS operational experience is essential for this role.
The Senior Operational Coordinator will be accountable for monitoring, assessing and reporting on performance within defined service areas. This will involve highlighting any issues to the General Manager and identifying appropriate action to be taken. The Senior Operational Coordinator will also be required to attend all relevant performance meetings with their General Manager.
If you have an interest in developing your operational leadership skills as well as welcoming service development and innovation then we are very interested in hearing from you.
As part of this role, you will be expected to participate in the surgical bed rota.
Candidates who currently do not meet the requirements of a band 6 may be considered for a developmental role at band 5 (however NHS Experience is compulsory), progressing to a band 6 once competencies have been met.
Main duties of the job
In conjunction with General Manager and Service Manager the Senior Operational Coordinator will provide operational management support for designated departments / services.
The Senior Operational Co-ordinator will provide leadership to and motivate Operational Coordinators, Team Leaders and administrative teams within their designated departments / services to deliver and improve services so meeting patient needs and support the day to day line management of administrative teams within their Clinical Delivery Group as required.
The Senior Operational Coordinator will be responsible for ensuring that a high quality comprehensive administrative service is delivered within their designated departments / services.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
* Leadership courses/ qualification or commitment to work towards
Knowledge
* Knowledge of performance management
* Understanding of risk management / governance /complaint processes and how these contribute to quality delivery and patient satisfaction
* NHS IT systems
Experience
* Previous experience of managing staff.
* Proven ability to achieve objectives.
* Working to short time scales and meeting deadlines.
* Dealing with patients and handling difficult situations.
* NHS Experience
* Previous experience of managing staff within the NHS.
* Previous project or change management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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