Description
About the Role
Are you ready to take charge of our Electrical Function at the vibrant Skegness resort? We’re looking for a dedicated leader with an 18th Edition electrical qualification and a HVK license to ensure our guests experience top-notch service every time they visit.
In this role, you’ll not only lead a passionate team but also engage them in delivering exceptional service. Your responsibilities will include:
* Overseeing routine maintenance, servicing, and repairs of domestic and commercial electrical equipment.
* Managing project works with both your team and subcontractors.
* Planning and operating the rota system, including on-call duties.
* Being available for call-outs when needed.
* Utilizing your expertise in fault finding and installation works.
This position requires flexibility, as it covers a 5-day working week over 7 days. You should be prepared for occasional late shifts and at least one weekend day each week.
As part of the Resorts Management team, you’ll ensure compliance with all health and safety policies while managing both internal and external service providers. You’ll also play a key role in:
* Recruiting, developing, and supporting your team.
* Conducting regular one-on-ones and personal development plan discussions.
At Butlin’s, no two days are the same! You’ll need to think on your feet and dive into action, always keeping our guests’ experience as your top priority.
About You
We’re on the lookout for an experienced electrical leader who can inspire their team to deliver fantastic service while putting guests first. You should have:
* Experience in training and coaching teams in a fun-filled environment.
* A proven track record of leading teams and managing a demanding workload.
* Strong PC and Microsoft Suite skills.
* The confidence to direct and respond effectively in any situation.
Your ability to motivate and engage your team, even during peak times, is crucial. You should be adept at managing multiple priorities and adapting quickly to changing requirements. With your strong leadership skills, you’ll inspire your team to achieve amazing results for both our guests and your colleagues.
General Duties & Key Accountabilities
* Manage the team during shifts, focusing on key tasks and objectives.
* Drive add-on sales and promotions while supporting your team.
* Ensure all stock and propositions are available for guests.
* Monitor the consistent delivery of a quality guest experience in line with brand guidelines.
* Capture and act on guest feedback.
* Provide accurate rotas three weeks in advance and ensure system accuracy.
* Monitor NPS and take action based on guest feedback.
* Coach and develop your team to meet departmental goals.
* Champion Butlin’s Values and Leadership Behaviours.
* Focus on RPRRT in team scheduling.
* Build and maintain strong relationships across the resort and with central support teams.
* Support the department with all people tasks from onboarding through the employee life cycle.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with unforgettable experiences, whether they’re on a family break or enjoying our epic Adult-only Big Weekenders.
Our culture is one of the best things about working at Butlin’s! We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values. If you want a role where you Create Smiles, aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other, this could be the perfect fit for you.
Join us at this exciting time and be part of something truly special at Butlin’s!