Manageactivities,resources,peopleandinformationthroughinnovativeandrobustperformancemanagementtechniquesinorderthatperformancetargetsareexceeded,strategicobjectivesaremetandtocontinuallyimproveperformance. PeoplemanagementandmotivationHousingOfficer Motivate,developandsupportteamsofHousingOfficersintheirroleasneighbourhoodchampions. Encourageandsupportstaffinthedevelopmentofactivestrategiesfortheirneighbourhoodwhichengageanddeliverresidentprioritieslocally. Managestaffandsystemstoensureexcellentcustomeraccesstoservicesandproactivemanagementofon-goingrelationshipssitsatthecoreoftheservicetoresidents. FinancialManagementHousingOfficer TomonitorandcontroltheteamsbudgetsincludingstaffinginaccordancewithPolicy,FinancialRegulationsandStandingOrders. TeamworkingandcommunicationHousingOfficer Workstrategicallywithotherdepartmentstosupportneighbourhoodplansandensuretheirimportanceisrecognisedacrossthecouncil. Toworkcollaborativelywithpartnersinassetmanagementtodevelop,reviewanddelivertheboroughsinvestmentprogrammecoveringmajorworks,firesafetyanddecenthomes.Ensurethatresidentsandstakeholdersareinvolvedinthedeliveryofservicesandinformedonproposalsandsatisfiedwiththedeliveryofservices. Ensureaclearprogrammeofcommunicationtostaff,residentsandstakeholdersisembedded,thatallpartiesarekeptinformedoflocalperformanceandthattheyarefullyawareoftheircontributiontomeetingthewideraimsofthehousingservice. ContributetothesuccessoftheservicethroughmembershipoftheManagementTeam,deputising,managingportfoliosandprovidingcoverforothermembersofHousingManagementwhennecessary. CustomerfocusHousingOfficer Embedacoreandlongtermcultureofcustomerfocusintheworkofallofficersensuringthatlocalandcorporateservicestandardsareachieved. Ensureteamprovideseffectiveandappropriateresponsestoresidentsandmemberscomplaintsandqueriesbymonitoringperformanceandtakingactionifnecessary. HousingManagementHousingOfficer EnsurethatstaffareswiftandthoroughinenforcementofprovisionsoftheCouncilstenancyagreementandleaseholdclausesandcovenants.Establishthenecessarytraininganddevelopmentneedsofteamsandindividualsinordertosupportanddeliverthiscorepartofthehousingservice. Establishaclearexpectationthatstaffprovideavisibleandapproachablepresencethroughinspectionsandwalkabouts.Ensurethatresidentsareengagedinthisserviceandmakeuseofittotackleproblemsacrosstheirneighbourhood. Anti-SocialBehaviourHousingOfficer TooverseecasemanagementintheareasofnuisanceandAnti-SocialBehaviourdevelopingworkingrelationshipsthroughtheformationofstrategiclinkswithrelevantagenciesanddepartmentswhichsupportofficersfindingsustainablesolutionsinindividualissues. VulnerabilityHousingOfficer ToworkwithfrontlineOfficers,departmental,corporateandagencypartnerstoaddressvulnerabilityissuesandtoprovideasignpostingserviceforresidentswithadditionalsupportneeds. Toreviewandimproveactivitiesaffectingresidentsabilitytosustainablymeettheirresponsibilitiesunderleasesandtenancyagreements. StakeholdermanagementHousingOfficer Toworkpositivelywithanevolvingagendaandarangeofstatutory,voluntary,community,faithandbusinesspartners. Allthemajorstakeholdersrecognisethepotholdersroleininfluencinghowtheyundertaketheirfunctionsinthearea.Keyrelationshipswillbeasfollows: TenantsandResidentsAssociations WardCouncillors,MPs OtherCouncilServices Police Thirdsectorgroups EqualityanddiversityHousingOfficer BeresponsiblefortheimplementationandmonitoringoftheCouncilsstrategiesandpoliciesrelatingtoequalityanddiversity. HealthandSafetyHousingOfficer ToensurethattherequirementsofallrelevantHealthandSafetylegislation,includingriskassessments,andthatRedbridge'srelevantpoliciesarefullyobservedbystaff. GeneralHousingOfficer Toexerciseahighlevelofindependentresponsibility,workingwithagenciesandpartnersinawaythatbringsaboutstrategicchangeandthataddressesthecorporateaimsofthecouncilandobjectivesofthedepartment. ThepostholderwillundertakeanytaskcommensuratewiththedutiesofaSeniorResidentServicesOfficer. Thesedutiesmightchangefromtimetotime.