We are a busy GP Surgery, looking for proactive and committed individuals to join our Reception Team. We are recruiting for AM and PM sessions.
We have a lovely reception team who are supportive of each other. No two days are the same. The successful applicant must be willing to learn, be a team player and be able to work under pressure.
The Molebridge Practice has two branches. We are a family orientated practice and aim to give 100% in the provision of holistic care to our patients. We are looking for someone to be a valued member of the team.
Main duties of the job
Some of our reception admin team daily duties include:
* Opening and Closing up the Surgery
* Support management of prescription requests
* Telephones
* Use of our in-house clinical system EMIS
* Various admin tasks
* Assist in the implementation of clinical initiatives both national and local.
* Initiate contact with and respond to requests from patients, team members and external agencies
About us
List Size: 6.1k
Our clinical team:
* 2 GP Partner
* 1 Practice Nurse
* 1 HCA
* Other Allied Professionals:
* 2 First Contact Physio
* 1 Paramedic
* Social Prescribers
Job responsibilities
Primary key responsibilities
* The efficient opening and closing of practice premises, ensuring that security is maintained at all times.
* Accurately detail information on patients records within the clinical system.
* Maintain and monitor the practice appointment system.
* Process personal, telephone and e-requests for appointments.
* Assist with total triage administration.
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
* Signpost patients to the correct service.
* Initiate contact with and respond to requests from patients, team members and external agencies.
* Photocopy documentation as required.
* Data entry of new and temporary registrations and relevant patient information as required.
* Input data into patients healthcare records as necessary.
* Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team.
* Manage all queries as necessary in an efficient manner.
* Support all clinical staff with general administrative tasks as requested.
* Undertake a broad spectrum of administrative duties commensurate with the role.
* Be an integral part of the general practice team.
* Act as a chaperone as required.
* Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
* Support in the delivery of enhanced services and other service requirements.
* Undertake all mandatory training and induction programmes.
* Contribute to and embrace the spectrum of clinical governance.
* Ensuring that the doctors' rooms are well stocked with the necessary forms and paperwork.
* Keeping staff kitchens clean for use by all members of the practice staff.
* Ensuring that the reception and waiting areas are tidy, respectable, and ready for use at all times.
* Maintain a clean, tidy, effective working area at all times.
* To ensure a safe working environment is maintained at all times.
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Wider responsibilities
* Action incoming emails and correspondence as necessary.
* Scan patient related documentation and attach scanned documents to patients healthcare records.
* Participate in local initiatives to enhance service delivery and patient care.
* Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
* Support and participate in shared learning.
Person Specification
Knowledge and skills
* Excellent communication skills and effective in communicating and understanding patient needs
* Competent in the use of MS Office and Outlook
* Ability to use own initiative, discretion, and sensitivity
* Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* Ability to work as a team member and autonomously
* Excellent communication skills and effective in communicating and understanding patient needs
* Sensitive and empathetic in distressing situations
* IT skills and the ability to record accurate notes
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
* Clear, polite telephone manner
* Flexible and cooperative
* Motivated
* Understanding of safeguarding adults and children
* Knowledge of and ability to work to key policies and procedures
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Good organisational skills
* Chaperone procedure
* Demonstrate personal accountability, emotional resilience and work well under pressure
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting
* Experience of administrative duties
Qualifications
* A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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