Overview
Highland Cinema is looking for a capable, experienced and enthusiastic full-time Front of House Duty Manager, to join as one of our three key Duty Managers.
If you have the ability to work, manage and lead in a fast-paced hospitality environment, a passion for customer service, and the ability to stay cool under pressure, we'd like to hear from you
Candidates should ideally already be bar and / or barista trained. However, training will be given for the right applicant. In this role, you will work closely with existing Duty Managers and Senior Management Team, to help maintain and improve all aspects of our operation. The position offers excellent rates of pay, tips and incentives.
Duties and responsibilities
* To lead, motivate and manage the Front of House crew when on shift, including bar, box office and floor staff, ensuring all day-to-day areas of operation runs smoothly.
* To ensure excellent customer service at all times.
* To take a hands-on approach, using your initiative to manage and adapt staff and operations as necessary, with the customer experience always the primary driver.
* To be a great communicator and able to act as a point of escalation for any customer queries / complaints, when they are the most senior employee on shift.
* To ensure the appearance of areas within Highland Cinema are maintained and presented to a high standard at all times.
* To foster and encourage a happy work environment for all.
* To regularly liaise with other Duty Managers, the General Manager and wider management team, to ensure smooth and efficient operations.
* To assist in making and receiving orders, maintaining strict stock controls and undertaking regular stock takes as required.
* To be responsible for the preparation and running of shifts, including opening or shutting the building down correctly at the beginning or end of a day, following
* all cleaning, till management and security procedures.
* To assist in the delivery of Highland Cinema events as required.
* To be involved in the recruitment of new crew when needed, and to help induct
* and train new staff.
* To identify areas for improvement, and help implement change as required.
* To ensure health and hygiene is maintained to the highest order and to oversee
* the implementation of rigorous cleaning schedules.
* To ensure compliance with all relevant Highland Cinema safety policies and procedures.
* To undertake any such duties as may be reasonably requested and that are commensurate with the nature and level of this post.
All staff of The Highland Cinema have a statutory responsibility to take all reasonable
care of themselves, others and the environment and prevent harm by their acts or omissions. All staff are therefore required to adhere to the Highland Cinema's Health, Safety and Environmental policies and procedures. Each member of staff has an individual and collective responsibility to promote the values, vision, aims and objectives of Highland Cinema.
Essential Experience and Competencies
* Strong leadership, motivational and people skills.
* Proven experience in a hospitality environment.
* Flexible, adaptable, 'can-do' attitude.
* Articulate and a good communicator.
* The maturity and responsibility to sometimes be the only manager on site.
Organisational responsibility
This position requires a close working relationship with two other existing Duty Managers, and reports to the General Manager. The information here is designed to help you in understanding your role, but is not intended to be a definitive list of your duties, as flexibility in meeting the needs of the business and its customers is expected.