Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award's Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers. We're recruiting for a Senior Property Claims Handler to join our growing team, based in our Bolton office. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team. Our Property Claims team are responsible for managing all claims relating to Commercial Property. As part of the wider Claims function including Casualty, Motor Engineering and Commercial Motor, you'll contribute to the strategic objectives of AXA Commercial whilst helping our customers protect what matters most to them. Every claim is different and that's what gives the job so much variety! We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working Hours & Shift Pattern: Your working hours will be Monday to Friday 9am to 5pm, a total of 35 hours per week, with no weekend work required!
Training: You'll have a structured onsite training programme with one of our specialist Trainers. Following training and once you're more competent in the role, you'll move to a hybrid way of working; working the majority of your week away from home at our Bolton office.
What you'll be doing:
* Ensuring each customer feels valued and supported with their claim, providing personalised and accurate information based on your expertise and training. Due to the nature of the role, some claims are because of a distressing or simply unfortunate incident, so listening and acting with empathy is key.
* Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.
* Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their incident or claim. This includes investigating and gathering evidence to help bring each claim to the point of conclusion.
* Responding promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
* Recognising the signs of a fraudulent claim and referring these for further investigation where needed.
We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally. We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds.
Minimum Requirements:
* Previous claims or file case management experience is preferred but not essential.
* Great listener who is confident in interacting with customers and building relationships over the phone and using computers.
* Professionalism, confidence and an ability to adapt quickly as you will be dealing with a variety of stakeholders including claimant lawyers, our customers, brokers and other insurance professionals.
* Possess the skills to look at situations uniquely and problem solve.
* You'll be a contributor to a collaborative team.
* As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
At AXA we're committed to offering a fair and inclusive experience to all candidates.
What we offer:
* Competitive annual salary dependent on experience.
* Annual company & performance-based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10 x annual salary).
* 25 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* AXA employee discounts.
* Gym benefits.
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