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Working pattern:
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to assist during life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team's skills through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy for a great shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the Co-op community plan.
This job would suit people who have
1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. Flexibility to work various shifts.
Why Co-op?
1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products in-store plus 10% discounts on other brands.
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – access to a money management app to access a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance, accessible on your phone.
9. Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria and apply through the scheme. When you apply, we’ll ask if you'd like to be considered under this scheme and if you need any adjustments to participate in the process.
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