Client Service Executive Ideal location: Stokenchurch, United Kingdom, HP17 Hybrid working (Flexible between CPM Head Office, Diageo Head Office Central London, out in Field and Home) About the Role We're looking for a commercially minded Client Service Executive to play a key role within our Diageo Grocery team. This is a high-profile, account-focused role that sits at the heart of client delivery, supporting Diageo stakeholders, guiding field leadership, and turning insight into action. If you thrive in a fast-moving grocery environment, enjoy working with data and people, and want a clear pathway into Account Management, this role offers genuine development and progression. We offer an excellent salary depending on experience. What You'll Do Owning day-to-day account activity, ensuring delivery against agreed KPIs and commercial priorities across the Diageo Grocery channel Acting as a key point of contact for Diageo stakeholders, supporting planning cycles, performance reviews and commercial discussions Providing clear direction, coaching and performance feedback to Regional Sales Managers, helping improve field delivery, coverage and data quality Analysing grocery field data to identify trends, risks and opportunities, investigating anomalies and recommending improvements Delivering clear, concise and actionable performance updates to internal teams and client stakeholders Working cross-functionally with CPM operational, insight and reporting teams to ensure smooth, commercially focused account delivery What We're Looking For Essential: Proven experience within Grocery / Off-Trade retail (manufacturer, retailer or agency) Experience supporting or managing others, with confidence setting direction and giving feedback Strong commercial and analytical capability, comfortable interrogating complex data Advanced Excel skills and strong PowerPoint capability Confidence challenging performance and proposing solutions Excellent stakeholder engagement and communication skills A proactive, resilient mindset with a passion for continuous improvement Desirable but not essential: Experience working with major grocery retailers (e.g. Tesco, Sainsbury's, Asda, Morrisons, discounters) Agency experience within FMCG, retail execution or insight Knowledge of call file optimisation, coverage models or field effectiveness Experience contributing to account reviews and performance decks What We Offer Competitive salary 26 days annual leave bank holidays, increasing annually up to 31 days (pro rata) Life assurance (2x salary) Private Medical Insurance with Bupa Employer pension contribution Income protection Buy/sell holiday scheme Eyecare scheme (up to £80 per year) Retail discounts and promotions Reward and recognition programme Enhanced maternity and paternity leave Hours: 9am-5.30pm Mon-Fri. The role requires some activity outside of normal working hours and or weekend working. This may include staying away from home and working unsociable hours occasionally. We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated. CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities. LI-KH1