Job
Title: General
Manager
Location: The Grosvenor Arms, Hindon
Salary: OTE £65,000 (TRONC + Bonus) per annum
Join
the Chickpea Group Team!
We’re on the lookout for a passionate, hands-on General
Manager to lead our busy, buzzing pub where amazing hospitality comes first.
This is a role for someone who thrives on taking ownership, driving standards
and inspiring a team.
If you love great food, leading from the front, and creating
an environment where both your team and guests feel genuinely looked after,
you’ll fit right in. You’ll be at the heart of everything we do; overseeing
day-to-day operations, building a strong, motivated team, and ensuring the pub
runs smoothly, profitably, and with real personality.
We’re all about doing things properly, paying attention to
the little details, and delivering genuinely great hospitality every single
time. As General Manager, you’ll set the tone, uphold those standards, and make
the place your own.
We’re
Chickpea Group, a growing collection of pubs with rooms and pizza spots across
the Southwest. We’re energetic, ambitious, and building something special. Most
importantly, our team members are at the heart of it all. Work with us and
you’ll be surrounded by great people, with real opportunities to grow and move
across the group.
Perks
of Working with Us
*OTE based on 48-hour week, Variable TRONC and 20% target
based bonus.
What You’ll Be Doing
·
Taking full ownership of the pub, with complete
accountability for performance, standards, and guest experience.
·
Leading from the front to deliver an
exceptional, consistent guest journey that builds loyalty and drives repeat
trade.
·
Recruiting, developing, and retaining a
high-performing team.
·
Setting and driving standards across all areas.
·
Holding full P&L responsibility, actively
managing sales, labour, costs, and margins to deliver strong financial
performance.
·
Using data, insight, and local knowledge to
drive revenue, maximise opportunities, and grow the business.
·
Overseeing all operational controls including
stock, cash management, and compliance, ensuring the business is robust and
audit-ready.
·
Building strong community presence through
events, partnerships, and local engagement.
·
Leading, coaching, and inspiring your team to
exceed expectations, developing future leaders within the business.
·
Continuously reviewing performance, identifying
opportunities, and implementing improvements to drive the pub forward.
What We’re Looking For
·
Proven experience as a General Manager (or a
high-performing Deputy ready to step up) within a high-volume, quality-led pub.
·
A commercially astute operator with a strong
track record of delivering sales growth, controlling costs, and driving
profitability.
·
A confident leader who can build and inspire a
team.
·
A natural host with a passion for delivering
standout guest experiences.
·
Strong financial and operational acumen, with
experience managing budgets, KPIs, and compliance.
·
A quick thinker that notices the detail —someone
who treats the pub as their own and is always looking for ways to improve and
grow.
·
Resilient, ambitious, and driven, with the
presence and credibility to lead from the front.