1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)
Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)
We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.
What you'll be doing
* Acting as the first point of contact for IT support queries (phone, email and walk-ups)
* Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10/11, and core desktop applications
* Managing tickets, escalating where needed and keeping users updated
* Setting up new starters, accounts and basic access permissions
* Delivering excellent customer service to internal users
What we're looking for
1. Experience in 1st Line / Service Desk / Helpdesk support
2. Confident working with the <...