With ongoing growth and development, an exciting opportunity has arisen within the Port of Felixstowe, the UK’s largest deep-water port, for a Shift-Based IT Support Technician to join our dynamic Information Systems Department (ISD).
Reporting to the IT Service Desk Manager, you will play a key role in IT operations, including proactive system monitoring, responding to alerts, and taking early action to prevent service disruptions. Your ability to balance reactive support with proactive operational awareness will be key to maintaining system stability and performance. You will also be expected to provide first and second line support in person, by phone, and via email. You’ll ensure incidents and requests are logged, prioritised, and resolved in line with service level agreements (SLAs), escalating where necessary and assigning to the appropriate teams.
As the role involves working regular shifts without direct supervision, a high level of self-motivation, accountability, and independent decision-making is essential.
Please note: This is an on-site position that requires working on a shift basis, including some nights and weekends. Additional shift pay will be provided.
The Recruitment Process - What is involved?
Our recruitment process has been designed for you to easily apply and highlight the best of your skills, expertise and personal attributes. We want you to be prepared, confident and the best version of you for this role. Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.
1. Complete your online application on our website by 25th January 2026. Please read the information about the role carefully and provide as much relevant information about yourself as possible and the transferable skills in relation to the role.
2. Applications will be redacted removing any personal or identifiable data prior to being sent over to the hiring managers.
3. In this process you should expect to have a face-to-face interview, to be conducted from w/c 2nd February 2026
4. After the interviews we will be in touch as soon as possible to let you know if you have been successful.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Please refer to the government website to understand the requirements needed. In cases where a post-study visa is used initially, it may be the case that the skilled worker visa requirements will not be met once this visa has expired.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.