Overview
About The Role
Supporter Care Officer
Location: London, EC2Y 9AL
Hours: 35 hours per week
Contract: Permanent
Salary: £26,901 - £28,534 per annum based on 35 hours per week (plus London Weighting Allowance of £3,344 if applicable)
Do you have a high level of customer service experience with outstanding communication skills and a genuine enthusiasm for helping people? An excellent opportunity has arisen for a highly personable customer care professional to join our Fundraising Operations Team as a Supporter Care Officer. The Supporter care team are responsible for managing and stewarding contact from the public and our incredible supporters about our Fundraising and Supporter Engagement activities. They are also a point of contact for people seeking help from the Red Cross or enquiring about our services. For many they are the voice of the British Red Cross and provide the highest level of customer care, and supporter experience.
A day in the life of a Supporter Care Officer looks like
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