The primary duties of the post will be processing benefit claims and dealing with reported changes of circumstances of customers, along with dealing with customer enquiries by phone or in writing.
Previous experience of processing Housing Benefit & Council Tax Claims and knowledge of Benefit Regulations is essential for this role. Applications should have excellent IT skills and knowledge of the Northgate system would be helpful.
For an informal discussion on this role please contact Mandy Davies, Processing Lead, 01978 292811.
The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Benefits
* Membership in the Local Government Pension Scheme
* Flexible working arrangements
* Generous annual leave up to 32 days
* Family-friendly policies supporting caring and family commitments
* Work‑life balance and flexi time (dependent on role)
* Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
* Health & well‑being resources, for example:
o Healthy & Wellbeing Champions
o Employee assistance programme with advice on staying healthy financially, mentally or physically:
+ Counselling (available 24/7, 365 days a year)
+ In-the-moment emotional support (available 24/7, 365 days a year)
+ Option to set health‑boosting goals with small, sustainable lifestyle changes
+ Connect health apps to track physical health and meet progress goals
+ Blogs, videos, recipes and more resources providing inspiration and motivation
+ Identify risks of developing leading lifestyle‑related diseases with mental health and financial scores
+ Legal, financial and consumer advice
o Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
o Menopause Café and guidance
o Unpaid Carer Café and guidance
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