Salary £24,242.40 per annum
This is a Fixed Term Contract, Full Time vacancy.
The vacancy
Role Type: Fixed Term, Full time
Start your career making a real difference! Are you passionate about helping others and looking to build your career in a supportive, values-driven organisation? bpha is seeking a Money Advice Apprentice to join our dedicated team, providing vital support to residents and helping them avoid financial difficulties.
What You’ll Do
* Deliver advice and triage benefit and debt support to bpha residents, helping them maximise their income and avoid financial hardship.
* Work as part of a collaborative team, maintaining performance data and handling general enquiries.
* Undertake comprehensive training to become an accredited Money Adviser, working within FCA guidelines and maintaining confidentiality.
* Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.
* Support customers with empathy and professionalism, especially in sensitive or distressing situations.
* Contribute to partnership working and project delivery, helping bpha achieve its goals.
Who We’re Looking For
* You have experience in customer-facing roles (retail, hospitality, call centres, care, etc.) and can demonstrate strong communication skills.
* You’re empathetic, able to listen and support people in challenging circumstances, and committed to doing the right thing.
* You’re comfortable managing a varied workload and adapting to change.
* You’re confident using MS Word, Excel, and Outlook, and can communicate effectively in writing.
* You’re ambitious, eager to learn, and want to make a positive difference for others.
Why bpha?
* We take responsibility, show empathy, and work better together.
* We value diversity, respect every colleague and customer, and strive for excellence.
* You’ll receive full training, ongoing support, and the opportunity to grow your career in money advice.
Special requirements: This role is subject to an enhanced DBS check.
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha.
Benefits
* Holiday entitlement of 28-33 days a year, plus public holidays
* Contributory pension scheme
* Competitive pay
* Life assurance cover
* Private healthcare
* Mental Health First Aid
* Counselling service
* Eye tests
* Discounted gym membership
* Cycle to Work scheme
* Free annual flu jabs
* Wellbeing activities and events
* Free fruit and refreshments
* Long service award
* Annual staff recognition awards
* Discretionary reward scheme
* Annual volunteering day
* Social events, clubs and activities
* Breakout areas
* Onsite cafe/restaurant at headquarters
* Opportunities for professional training and qualifications
* Workshops and training sessions for new skills
* A fresh and modern eLearning platform
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