Prescription Clerk - Ilminster, Taunton and South Petherton, Somerset
Symphony has a vacancy for aPrescription Clerk to join our Medicines Management Team.
The role will be based at our Medicines Management Hub atCreech Medical Centre and may require working at our other Hubs at The MeadowsSurgery Ilminster, or South Petherton Medical Centre.
We have 9.5 hours available and require this to be splitover Monday mornings and Wednesday mornings.
This is an exciting opportunity to play a key role inpatient care and contribute to the smooth operation of our practices.
Key Responsibilities:
Serveas the first point of contact for patients requesting repeat prescriptions overthe telephone, email, on online requests.
Processprescription requests accurately and efficiently.
Collaboratewith GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, andhealthcare professionals.
Communicatewith patients, carers, and medical teams, ensuring confidentiality and a caringapproach at all times.
What We Are Looking For:
Previousexperience in a pharmacy, or GP surgery administrative role is beneficial.
Strongcommunication skills and a compassionate, patient-focused attitude.
Abilityto prioritise tasks, work independently, and collaborate effectively with theteam.
Acommitment to confidentiality and accuracy in handling patient information.
Main duties of the job
As a SHS Prescription Clerk, you will:
* Be the first point of contact for patients requesting repeat prescriptions.
* Process prescription requests accurately and efficiently.
* Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
* Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.
* Have previous experience in a pharmacy, GP surgery, or administrative role is beneficial.
* Possess strong communication skills and a compassionate, patient-focused attitude.
* The ability to prioritise tasks, work independently, and collaborate effectively with the team.
* A commitment to confidentiality and accuracy in handling patient information.
Job summary
Symphony has a vacancy for aPrescription Clerk to join our Medicines Management Team.
The role will be based at our Medicines Management Hub atCreech Medical Centre and may require working at our other Hubs at The MeadowsSurgery Ilminster, or South Petherton Medical Centre.
We have 9.5 hours available and require this to be splitover Monday mornings and Wednesday mornings.
This is an exciting opportunity to play a key role inpatient care and contribute to the smooth operation of our practices.
Key Responsibilities:
Serveas the first point of contact for patients requesting repeat prescriptions overthe telephone, email, on online requests.
Processprescription requests accurately and efficiently.
Collaboratewith GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, andhealthcare professionals.
Communicatewith patients, carers, and medical teams, ensuring confidentiality and a caringapproach at all times.
What We Are Looking For:
Previousexperience in a pharmacy, or GP surgery administrative role is beneficial.
Strongcommunication skills and a compassionate, patient-focused attitude.
Abilityto prioritise tasks, work independently, and collaborate effectively with theteam.
Acommitment to confidentiality and accuracy in handling patient information.
Main duties of the job
As a SHS Prescription Clerk, you will:
* Be the first point of contact for patients requesting repeat prescriptions.
* Process prescription requests accurately and efficiently.
* Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
* Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.
* Have previous experience in a pharmacy, GP surgery, or administrative role is beneficial.
* Possess strong communication skills and a compassionate, patient-focused attitude.
* The ability to prioritise tasks, work independently, and collaborate effectively with the team.
* A commitment to confidentiality and accuracy in handling patient information.
Additional Information:
* Full training and ongoing support will be provided by the Medicines Management and practice teams.
* This role offers career development opportunities within the team
* You may be asked to work additional shifts tocover annual leave or sickness, or to assist at other local SHS practices.
About us
Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 20 practices across Somerset and East Devon, providing care for 120,000 patients.
SHS has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.
SHS welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, SHS we are committed to equality of opportunity for all.
SHS offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working.
We look forward to hearing from you and receiving your application.
Job description
Job responsibilities
Key responsibilities of the role:
* Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
* Liaise with patients and pharmacies regarding prescription queries and requests
* Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
* Liaise with hospital staff with reference to discharge and clinic letters
* Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
* Enter relevant patient information accurately onto EMIS
* Use the Prescription Tracker to establish the status of electronic prescriptions
* Undertake any other duties appropriate to the post as requested
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.
Person Specification
Personal Qualities
Essential
* Good level of IT skills/typing skills
* Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
* Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
* Strong attention to detail and the ability to transfer accurate information.
* Work well under pressure and meet deadlines
* Ability to adapt and respond to change.
* The ability to use own initiative within clear boundaries, seeking advice when necessary.
* Demonstrate enthusiasm and a strong sense of team spirt.
* Able to promote good working relationships
Desirable
* Computer literate in EMIS clinical system
* Computer literate in Microsoft Word and Outlook
Special Requirements
Essential
* Flexibility and willingness to support all multidisciplinary teams
* Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
* Ability to motivate others
* Flexible attitude to working patterns
Qualifications
Essential
* Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
* Experience within a pharmacy setting
Experience
Essential
* Experience within the NHS or similar health care setting
* Experience in a customer focused environment
* Experience of using a clinical medical IT system or similar
Desirable
* Evidence of working within a multidisciplinary team
* Knowledge of primary care in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Symphony Healthcare Services Limited
Address
Creech Medical Centre
Hyde Lane
Creech St. Michael
Taunton
Somerset
TA3 5FA
Employer's website
https://www.symphonyhealthcareservices.com/ (Opens in a new tab)
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