We're looking for a Resident Liaison Officer to join our Kier Places team based in London.
Location: Rainham
Hours: 40 hours per week 12 month FTC
We are unable to offer certificates of sponsorship to any candidates in this role.
Join our team as a Resident Liaison Officer and become a vital part of our operations, ensuring effective communication and engagement with residents during fire safety remediation and recladding projects. Working closely with project managers, contractors, and site teams, you’ll support smooth project delivery by minimising disruption and addressing residents’ concerns promptly. This is a rewarding opportunity to make a real difference in people’s lives whilst being part of a collaborative and supportive team environment.
What will you be responsible for?
As a Resident Liaison Officer, you’ll be working within the Operations and Delivery Team, supporting them in ensuring successful project delivery with minimal disruption to residents. Your day‑to‑day will include:
* Acting as the first point of contact for resident queries and concerns, working closely with the operations team to resolve issues efficiently
* Maintaining positive relationships with residents, clients, and external stakeholders throughout the project lifecycle
* Coordinating with project managers and site teams to align resident engagement activities with project schedules
* Keeping accurate records of resident interactions and providing regular reports on engagement status and any concerns
* Informing residents about works programmes, access requirements, and safety protocols in a clear and timely manner
What are we looking for?
This role of Resident Liaison Officer is great for you if:
* You have experience working in a similar role, delivering first‑class customer service in either the public or private sector
* You possess excellent communication skills, both verbal and written, with the ability to build trust and rapport with diverse groups
* You’re highly organised with strong administrative skills and a keen eye for detail
* You can respond flexibly to changing priorities and manage your own workload effectively
* You’re confident using IT systems including Word, Excel, PowerPoint, and email
Rewards And Benefits
We’re proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case‑by‑case basis. We do not discriminate based on an applicant’s conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre‑employment checks.
We look forward to seeing your application to #joinkier.
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