Location: Bradford, BD17 7QW, United Kingdom
Location: Shipley
Why wait to make your next career move?
Apply now and you could be working at Hollins Hall Hotel & Country Club! Set in 200 acres of stunning grounds, this grand and historic Hotel has 122 spacious bedrooms, an on-site Bar & Restaurant as well as exceptional Leisure facilities and an 18 Hole Championship Golf Course.
This luxurious Hotel boasts a 24-hour check in service and due to continued expansion, we are looking to recruit a Front Of House Manager on to the team.
As Front of House Manager, you will:
1. Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction.
2. Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
3. Ensure that all front office operational and control procedures are maintained effectively.
4. Ensure all staff maintain a courteous and helpful approach to customers always.
5. Identify sales opportunities and create a sales-driven team of professionals.
6. Ensure that all customer comments and complaints are acted upon with all due diligence.
7. Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.
8. Ensure all monies, floats and accounts are s...