Overview
Team: Community Operations
Location: Remote
Work pattern: 35 hours per week
Salary: Up to £51,443.10 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities
* Manages the directorate business planning process, ensuring plans are integrated with budgets
* Plays a key role in the establishing and maintaining quality management across all directorate activity including developing an ethos of continuous improvement
* Develop the directorates performance monitoring framework in support of our All for Cats strategy and the in-year quarterly performance reporting process
* Advise and coach directorate colleagues to develop an understanding of planning and performance management approaches and best practice building senior capability and understanding in these areas
* Work with Internal Communications to prepare progress and performance updates for various audiences
About the Community Operations team
* Community Operations is responsible for the delivery of all of Cats Protection’s cat facing services
* It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
* Community Operations helped over 191k cats in 2024.
* The team consists of up to 450 employees and 8,000 volunteers.
What we’re looking for in our Operations Portfolio Manager
* Experience of working in a similar role in a large organisation
* Experience of working with Directors and Senior Managers to develop and align plans and performance measures
* Significant experience of using and analysing complex information and translating it into clear and easy to understand formats, using a range of methods
* Competent in using MS365 portfolio of applications including planning, reporting and analytical tools
* Budget/financial management, ability to work closely with senior finance colleagues to integrate planning and budgeting
* Previous experience in the charity sector
What we can offer you
* range of health benefits
* 26 days’ annual leave plus bank holidays, increasing with length of service
* Salary Finance, which empowers you to take control of your financial wellbeing
* and much more, which you can learn about here
Interested? Here’s how to apply
Application closing date: 17 May 2026
Virtual interview date: 28 and 29 May 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Recruitment journey
* anonymised application form
* Virtual interview on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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