IT Support Officer
CAPTION: Job details
Posting date: 05 September 2025
Hours: Full time
Closing date: 03 October 2025
Location: Neath, SA10 7RF
Company: Vacancy Filler
Job type: Permanent
Job reference: SEP20250228
Overview
Are you a problem-solver with a passion for technology? We are seeking a proactive and customer-focused IT Support Officer to join our IT Services department at NPTC Group of Colleges. Scale 4, Points 21 - 24, £28,086 - £30,246 per annum. Permanent, full time. 37 hours per week (including occasional early mornings, evenings and weekends).
About you
Ideally you will have a level 4 qualification in relevant discipline (HNC or equivalent), and relevant experience in computing and IT Support. Candidates must hold a level 2 qualification in English and Maths (GCSE or equivalent) and be IT literate to Level 3. Experience with desktop PC hardware is essential.
About us
NPTC Group of Colleges is one of the largest Further Education providers in Wales, offering a wide range of vocational education and training across multiple locations in South and Mid Wales. The College has been educating for over 90 years, with a focus on helping learners succeed.
Why work for us?
Competitive salaries and generous pension schemes administered via the Local Government Pension Scheme or the Teacher's Pension Scheme. Holidays include 28 days per year (rising to 32 after 5 years), plus up to 5 additional days over Christmas and 8 public/bank holidays (total up to 41 days). Flexible working options, sickness benefits, free occupational health services, Employee Support Helpline, and wellbeing resources are available. Free car parking at main colleges and bike storage; 10% discount at Lilliput Day Nursery in Neath for those based in the South.
The College supports Continuous Professional Development and may contribute to fees for higher degrees or other qualifications. Working at the College involves contributing to learners and communities, with opportunities beyond salary alone.
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