Job Summary
Being the Governance Manager, you'll be a key member of the local management team, supporting quality governance, patient safety, audit and risk across a defined number of services in Bristol and North Somerset. You will play a vital role in embedding a positive governance culture, ensuring services meet CQC standards, and driving continuous improvement through effective use of data, audits, and learning from incidents, complaints and feedback. This role involves regular travel across sites and will be full time on site at our Aztec West clinic, requiring a minimum of 4 days per week, Monday - Friday.
What You'll Do
* Support quality governance and patient safety activity across multiple services, ensuring compliance with Newmedica policies and CQC regulations.
* Lead and coordinate audit activity, supporting services to embed learning and deliver measurable improvements.
* Manage and review incidents, complaints, patient feedback, and risks, ensuring timely investigation, response, and escalation where required.
* Produce high‑quality governance reports using InPhase, identifying trends, risks and learning to inform decision‑making.
* Attend and contribute to local and central governance meetings, providing challenge, assurance, and support to clinical and operational teams.
* Support investigations, action planning and follow‑up, ensuring lessons learned are implemented and evidenced.
* Chair Clinical Governance meetings, attend duty of candour meetings and lead investigations for both patient and staff clinical incidents or complaints.
About Us
At Newmedica, we believe better sight changes lives. We are one of England's top providers of NHS and private ophthalmology services, delivering outpatient care, diagnostic testing and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we are on a mission to make world‑class eye care more accessible for everyone and are expanding rapidly.
We're proud to be officially certified as a Great Place to Work, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative and empowering workplace where people can thrive.
Qualifications and Experience
* Proven experience in a governance, compliance role within the health sector.
* Strong understanding of UK corporate governance, CQC and regulatory frameworks.
* Excellent organisational skills with meticulous attention to detail.
* High level of integrity, discretion and ability to handle confidential information.
* Experience in a healthcare quality, risk or patient safety role.
* A good understanding of clinical and corporate governance principles.
* Knowledge of the latest CQC standards, audit processes, risk management and incident investigation.
* Experience analysing data and producing clear, concise reports.
* Confidence using IT systems (experience with governance systems such as InPhase is an advantage).
* Excellent written and verbal communication skills, confident communicator, able to advise directors, patients, CQC and ICBs.
* The ability to work autonomously, manage competing priorities and collaborate effectively with multidisciplinary teams.
* A degree‑level qualification (or equivalent experience) in a relevant field is desirable.
What You'll Get In Return
* Competitive salary: £52,360 – £61,750, dependant on experience.
* 25 days holiday plus bank holidays (increasing with service).
* Company pension scheme.
* Enhanced leave and sick pay.
* Employee Assistance Programme – 24/7 confidential support.
* Perks and discounts – from eyewear to retail savings.
* Ongoing training and development opportunities.
How To Apply
Please submit your CV and a covering letter (max 1 page) outlining your leadership philosophy and key clinical achievements to the advert on our careers page https://newmedica.bamboohr.com/careers.
Our employment offers are subject to receipt of satisfactory pre‑employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
If you would like an informal chat about the opportunity or to request a job description, please contact us.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Job Details
Date posted: 09 January 2026
Pay: £52,360 – £61,750 per annum.
Contract: Permanent.
Working pattern: Full‑time.
Reference number: E0325‑26‑0001.
Job locations: Newmedica Bristol Aztec, 720 Aztec West, Almondsbury, Bristol, BS32 4UD.
Closing Date
This role closes on 28th February 2026, however, we reserve the right to close the vacancy earlier if we receive a high volume of applications.
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