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We are currently recruiting for a Customer Service Advisor for our client based in Worcester. Possibly leading to a permanent position after a successful trial period.
Duties:
• Handle inbound and outbound customer enquiries.
• Advising customer accurate information about products, services, policies, and procedures.
• Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
• Ensure the accurate and thorough documentation of customer information in the CRM.
• Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.
• Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.
• Collaborate effectively with cross-functional teams to deliver seamless customer service.
• Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.
• Ensure adherence to company policies, including compliance standards and data protection regulations.
Requirements:
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution capabilities.
• Ability to remain professional and composed in high-pressure situations.
• Excellent multitasking and time-management abilities.
• Strong attention to detail and accuracy when handling customer requests.
• Eagerness to learn and adapt to new processes and technologies.
• Positive, empathetic, and customer-centric attitude.
• Ability to collaborate effectively within a team or work independently.
Hours of work:
40 hours a week; Shift Pattern Mon – Fri 07:00-16:00, 08:00-17:00, 08:30- 17:30 & 09:00-18:00/ Saturday 08:00-17:00/ Sunday 09:00-12:00. 1-hour unpaid lunch with 15mins paid break. Training is on-site, with the possibility to transition to hybrid based on performance.
Rate of pay:
Please click to apply or call 01527 919320, press option 2 and ask for Freddie.
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