Registration and Ceremonies Officer
Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Pay Equity Review
Contract: Permanent / Fixed Term Contract / Secondment
Working hours: 36.5 hours per week; any 5 days in 7; start/finish between 07:00 – 19:00; weekend and bank holiday working required.
Location: Birmingham, England, United Kingdom
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Human Resources Services
About the Role
This is an opportunity to work in the largest registration district dealing with Births, Deaths, Stillbirths, Marriages and Civil Partnerships. The role emphasizes carrying out the legal requirements and Registrar General’s instructions for the registration of marriages and civil partnerships. You will have previous experience working in a busy front‑line customer care environment, be flexible, and able to work under pressure to meet deadlines.
Responsibilities
* Register marriages, civil partnerships, births, deaths, and still‑births in accordance with legal requirements.
* Attend ceremonies, including Registrar General Licence and housebound ceremonies.
* Deputise for the Registrar, ensuring safe custody of registers and accurate accounting of fees.
* Handle complex and sensitive customer enquiries with professionalism.
* Facilitate the Tell Us Once scheme (DBS check required).
* Assist with ceremonies, including legal preliminaries, fee collection, and reception duties.
* Work in the certificates section, issuing and verifying certificates, and managing payments.
* Promote services, upsell ceremonies, and support income‑generation initiatives.
* Provide in‑house training and share expertise on statutory and non‑statutory procedures.
* Use a variety of IT systems and maintain high standards of accuracy and neat handwriting.
What We’re Looking For
* Strong attention to detail and accuracy.
* Excellent communication and customer‑service skills.
* Experience using initiative and prioritising and organising your own workload.
* Ability to handle sensitive and pressurised situations with discretion.
* Competence in IT systems and financial transactions.
* Experience of generating income.
* Flexibility to cover various duties and work as part of a team.
What We Offer In Return
* Membership of the job‑related pension scheme, West Midlands Pension Fund – with generous employer contributions.
* Generous holiday entitlement – 30 days, increasing after 5 and 10 years of service.
* My Rewards Scheme – access to over 800 individual brands providing discounts and savings.
* Health and wellbeing support networks – independent and confidential employee assistance and counselling, occupational health.
Please upload your up‑to‑date CV via the attachments part of your application; we cannot consider applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.
Job Description and Person Specification
Interviews will take place in January 2026.
#J-18808-Ljbffr