Strive is a UK-wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse, & transport operations.
Customer Service Representative
£28k + Benefits
Location: North West
Strive Supply Chain is a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations. For further vacancies and information, visit our website or follow us on Twitter @strivellp.
Our client is a leading FMCG Distribution business, currently recruiting for a Customer Service Representative based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role is Monday to Friday, 40 hours per week (10:00 - 18:00).
Key Responsibilities:
1. Invoicing and controlling branch work in progress.
2. Check system to ensure campaigns are completed and costed correctly.
3. Work within credit control policy and procedures.
4. Carry out Warranty, Retail, Repair & Maintenance, and Internal costing as per company standards.
5. Supply fully priced estimates of repairs required and ensure work is authorised where needed.
6. Audit job cards, associated service documentation, and customer defect procedures for accuracy and compliance.
7. Assist in achieving branch KPIs related to efficiency, WIP targets, recovery rates, and invoice lead time.
8. Greet all customers professionally and courteously upon arrival.
9. Manage day-to-day administrative tasks efficiently.
10. Create and process job cards, checking for existing work in progress.
11. Verify account details, available credit, and obtain relevant authorisation.
12. Provide timely updates to customers and confirm bookings.
The Ideal Candidate:
1. Excellent customer service skills and relationship management.
2. Computer literate, proficient in Excel and Word.
3. Good interpersonal skills and ability to work as part of a team.
4. Ability to work under pressure and independently.
5. Effective communication skills.
6. Attention to detail.
Apply now for immediate consideration! This is a fantastic opportunity – we look forward to your application.
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